Before entering the online shop and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the Kritodomi SA online shop.

Modification of Terms of Use


The Kritodomi SA reserves the right to unilaterally amend or update these terms and conditions of transactions made through e-shop without prior notice, informing visitors by posting new terms and conditions on the website of this online store. Please note that the change of terms does not apply to orders that you have already placed.


Provided Information & Products

Kritodomi SA is committed to quality, completeness and accuracy of the information listed on the website , subject to any technical or typographical errors, which cannot be foreseen or unintentionally caused, including descriptions, photographs (color rendering, etc.) and product prices, or website downtime due to force majeure, without is committed to the availability of products. The Company, in the framework of good faith, is not responsible or liable for errors due to errors in registration of electronic data in the store.

Limitation of Liability

The Kritodomi SA no guarantee can be provided for the availability of products is posted on the website. However, it undertakes to notify customers in a timely manner of unavailability if they express an interest in ordering an unavailable product.


The Kritodomi SA is not liable to customer / users for any damages resulting from the execution or not of their order (except in “Return – Replacement Products”). It also reserves the time for delivery of the goods in cases of force majeure.

The online store provides the content (information, names, photos, illustrations, etc.), products and services available through the “exactly as they are” website.
Under no circumstances shall the Kritodomi SA web site be liable for any claims of a legal or civil and / or criminal nature or for any damage (positive, special or consequential which is indicative and not restrictive, divisive and / or cumulative in loss of earnings, data, lost profits, financial satisfaction, etc.) by website visitors or third parties for reasons related to the operation or not and / or use of the website and / or inability to provide services and / or information made available by them any and / or any unauthorized third party intervention in products and / or services and / or information available through it.

Intellectual Property Rights

This site is the official online store of Kritodomi SA. Except as expressly stated herein (the copyrights of third parties, affiliates and suppliers), all content on the site, including images, text and audiovisual material, graphics, photographs, designs, texts, services and products is the copyright of Kritodomi SA and the relevant provisions of Greek law, European law and international conventions. Any copying, reproduction, processing, resale or misleading of the public about the actual provider of the Content of the site is prohibited. Any reproduction, reproduction, uploading, announcement, dissemination or transmission or any other use of the Content in any way or medium for commercial or other purposes is permitted only with the prior written permission of Kritodomi SA .
The names, images, logos, texts and audiovisual material that represent Kritodomi SA and / or its online store and / or third parties affiliated therewith, and their products or services, are the exclusive trademarks and distinguishing marks of Kritodomi SA and / or and / or the above third parties and are protected by Greek, EU and international trademark and industrial and intellectual property laws. In any case, their appearance and exposure on the website and in the online store of Kritodomi SA should in no way be construed as a transfer or assignment of a license or right to use them.

User Responsibility

Users of the site acknowledge that they will not use Kritodomi SA ‘s web site to send, publish, e- mail or otherwise transmit any content that is illegal, harmful, threatening, offensive, defamatory or in breach of any other’s privacy. In addition, individuals accept that the products they order through the online store are intended for personal use.


The Kritodomi SA recognizes the importance of the issue of security of your personal data and your online transactions and take all necessary measures with the most modern and advanced methods to ensure your maximum possible safety. All information related to your personal information and transactions is secure and confidential. The safety of Kritodomi SA Online Shop is achieved by the following methods:

Customer Identification

The codes used to identify you are two: the Password (e- mail or username) and the Personal Security Code ( password ), which give you complete access to your personal information every time you register them data.
You are given the opportunity to change the password as often as you wish. You are the only one who has access to your information through the above codes and is solely responsible for maintaining the privacy and concealment of it by third parties. In case of loss or leak, you should notify us immediately, otherwise the online store of Kritodomi SA is not responsible for the use of the password by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily identifiable passwords (eg date of birth).

Controlled Access ( firewall )

Access to the systems Kritodomi SA ( servers ) controlled by a firewall , which allows the use of specific services by customers / users by prohibiting while access to systems and databases with confidential information provided by the company.


Confidentiality is considered self-evident. The same basic principles that apply to classical transactions in a physical store also apply to the online store. All information transmitted by the user / member to Kritodomi SA is confidential and Kritodomi SA has taken all necessary steps to use it only to the extent necessary in the context of the services provided. Some of the measures taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.
The Kritodomi SA does not disclose customer information and transactions, unless written authorization from you or this court decision or decision of any public authority.

Where Kritodomi SA uses third parties to support its systems, it ensures confidentiality.

You can ask for any details kept for you as well as correct them if you can substantiate the error.

For your own safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to third parties.

You will receive Newsletters only if you so wish and when you sign up as a member of the or your online subscription to the Kritodomi SA Newsletter.

In any case, Kritodomi SA ‘s online store does not in any way disclose or disclose your personal data and information that you trust. The personal data you provide to us when you sign up as a member is used exclusively for the performance of your transactions. All information is encrypted and securely stored.


The Kritodomi SA recognizes the importance of protecting the privacy of users of its website.

When you visit and in order to order products, but also to ensure that we can contact you to keep you informed of new products, you may be asked to provide information about your name (name, occupation, email address, date of birth, etc.). ). Also, the online store operates in accordance with applicable Greek and Community law and uses all necessary measures to protect your personal data.

Detailed information about the protection of your personal data and your rights is available at Privacy Statement (Privacy Notice).

If you are under 15, before deciding whether or not to accept these terms and conditions, you should study them with your parent or guardian and understand them fully, both you and your parent or guardian. Acceptance of these terms and conditions by the parent or guardian will be construed as their consent to them on your behalf. Parents or guardians are advised to supervise their children while using the Internet and mobile or other devices. If you invite your children to use the service, you consent to these terms and conditions.

Use of Cookies

The Kritodomi SA uses technology “cookies” to enhance and facilitate your visit to the website of. The files “cookies” sent to your computer and identify you as a specific user, saving your personal preferences and technical information.


The cookies are small text files that are downloaded from a website in a browser ( internet browser ) when our navigation and then can recover to recognize the browser the next time you visit the site . However, the cookies never contain any personal information that could allow anyone to contact the site visitor such as e.g. e- mail, etc., and can be removed at any time. We use cookies to optimally operate the, your proper browsing, linking and page navigation as well as providing promotional content based on your interests and needs. We also use cookies to analyze how visitors use, how they navigate or if they have a problem to fix it, and to improve the structure and content of the

Items Cookies

The Kritodomi SA may use cookies of the following types to promote better serve travelers on the site, to personalize information and preferences of each browser.

A) Necessary cookies

These are the cookies that are needed to run a website. Without cookies the site cannot function properly. For this particular category of cookies we do not request your specific consent. All other cookies require your consent.


B) Functionality cookies

These are cookies that improve the functionality of the site. Thanks to the use of these cookies, browsing is tailored to your interests so we can save you time by re-importing information.

The information we collect about these cookies relates to your browsing the exclusively and it is not possible to record your browsing activity on other sites. If you do not accept these cookies, the performance and functionality of may be affected and restrict your access to some of its content.



C) Performance cookies

The cookies performance collect information about how visitors use, for example, which pages are most frequently visited, and if there are error messages coming from web pages. Used solely to improve the performance of a website.

D) Targeting / advertising cookies

The cookies targeting used to provide content that suits your interests. They can be used to send targeted ad / bidding, limit ad serving, or measure the effectiveness of an ad campaign. They are usually set up to remember your visit to a website. The uses the Google Analytics service for statistical, marketing, and advertising purposes.

Google Analytics

The Company ‘s website uses Google Analytics , through which our Company collects information. This information helps our Company optimize its website based on the preferences of its visitors. The information gathered is sent and stored on the server that has the Google US. For more information on the Privacy Policy Google please visit below particular link If you do not wish to collect your data from Google Analytics, you can download and install the Google Analytics Opt out program in your browser at the link below:


Checking Cookies

You can control and / or delete cookies as you wish. Also you can delete all cookies already on your computer (or any device used for you to browse internet ), as well as to set most browsers on the internet ( web browsers ) in a manner that does not allow installation cookies .

However, in this case, you may have to adjust yourself from yourself some preferences every time you visit a website ( web Site ). Also, deleting cookies may not work for some services.

Accept the installation of cookies

The visitor navigating through the website of Kritodomi SA is informed for the first time that he enters it with a reference at the bottom of the page that he accepts and understands that the use of cookies is necessary for its proper operation.

Otherwise, it must stop browsing the web or disable the use of cookies in the browser settings. Failure to install cookies can have a significant impact on both the functionality of the site and the ability to obtain information and / or services from Kritodomi SA.

Difference between store price and online store price

The pricing policy of Kritodomi SA products is the same in all its distribution channels: stores, catalogs, online shop.

In any case, although we make every effort to accurately indicate the details and prices quoted in our online store, we cannot exclude the possibility of typographical or technical errors in product prices and features. For this reason, for any clarification, we recommend that you contact the E-Commerce Customer Service before making any payment and completing your order by phone: 0030 2103004478 or by e-mail:

Applicable law

The above terms and conditions and any modification, alteration or alteration thereof are governed by and supplemented by Greek law, European Union law and the relevant international treaties. Any provision of the foregoing terms is contrary to law, shall cease to have effect and is hereby removed without prejudice to the validity of the other terms. This is a total agreement between the website and the visitor to its pages and services and reserves only them. No modification of these terms will be taken into consideration and will not form part of this Agreement unless it has been formulated in writing and incorporated therein.

Online Dispute Resolution ( Online Dispute Resolution – ODR )

As of 15/02/2016, Directive 2013/11 / EC has been harmonized with the Greek legislation (with JMD 70330/2015) which provides for the possibility for both consumers and traders to electronically resolve consumer disputes through the Electronic Dispute Resolution platform. ( Online Dispute Resolution – ODR) of the European Commission. It is an alternative dispute resolution mechanism through Certified Alternative Dispute Settlement (ADR) agencies that are committed to reconciling consumer and supplier disputes online quickly and at a low (compared to the courts) cost. In this context, the European Alternative Dispute Settlement Body ( ) is the management hub for consumer claims to be sent to suppliers. The suppliers then propose the ADR competent bodies to resolve the dispute. The process is easy, completed electronically and serves all EU countries. Should the consumer have any problems with purchasing made online and residing within the EU he can use the following https://webgate/ for out-of-court settlement. The certified Alternative Dispute Settlement Body (ADR) certified for this purpose is the European Consumer Center of Greece (ECC GREECE), Leof . Alexandra 144, PC 11 471, Athens, +30 2106460284 +30 2106460784 and the individual consumer can be contacted to guide them throughout the process of submitting and handling a possible complaint.

According to Directive 2013/11 / EC, which was incorporated in Greece by Joint Ministerial Decision 70330/2015, now provided the possibility of online consumer dispute resolution process with the Alternative Dispute Resolution (ADR – Alternative Dispute Resolution ) throughout the European Union. If the customer has the status of a consumer (ie a natural person acting out of business) and has any problem with purchasing made from our Website, he can initiate the ADR process through the single EU-wide dispute resolution platform (platform). ADS) available at


Products’ market

Before entering the online shop and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the Kritodomi SA online shop.

Products’ market

In our online store you can find representative home and technical products of Kritodomi SA.

To facilitate your search, we have categorized our products into categories. All categories grow into a subcategory tree. Our goal is to reach the final product with the least possible clicks.

If you are looking for something specific, use the “search”, which will lead you straight to your particular choice.

The Kritodomi SA strives to provide high quality services but nevertheless not responsible for any errors in product prices and features and can not guarantee that there will be no downtime of the website or “human” errors during the update / display the price of a product. For the safety and efficiency of your purchases, you are advised to find that a product is offered at an abnormally low or high price compared to its market value before ordering to contact the Online Shopping Customer Service by phone: 0030 2103004478 or via e- mail :

We also recommend that you visit our “Useful Information” section before purchasing from our online store, where you will find useful information on the process and how to purchase products.
When you place your order, you will receive an automated e- mail indicating the details of your order.

As your order progresses you can visit the “Orders” section on our site to keep up to date on the progress of your order. The order progress stages are as follows:

” In process “: Your order has been received by a partner of our company who checks it for its correctness and is in the process of collecting products in our warehouse.

” Completed “: The products in the order have been collected and have been shipped for shipment to your location.

” Shipping “: Your order has been shipped. You are informed about the courier shipment number so you can track it until it reaches you.

” Unable to communicate “: Your order has been received by a partner of our company who cannot be contacted because of inaccurate information entered.

” Payment pending “: Ordered products have been collected and payment is expected to be shipped for shipment to your location.

” Lack of inventory “: The products you were interested in were not immediately available but upon request you wish to be shipped once stock is available.

* For on-order products the wait is determined according to the product with a maximum of 30 days.

” Canceled “: Your order has been canceled from the warehouse, usually after consulting with you.

If there is a pending order in your order then a corresponding e- mail will be sent to you . Alternatively, we will contact you on the phones you have indicated when registering or placing your order on our site.

If you do not receive your order confirmation e- mail or phone notification, it is your responsibility to notify us without delay, as there may be a problem with the contact details you have provided. The Kritodomi SA assumes no responsibility if you entered incorrectly your contact details so it is not possible we contact you.


Order delay

Before entering the online shop and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the Kritodomi SA online shop.

Order delay

Your order may be delayed for the following reasons:

The product has been delayed to be shipped by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers, either domestic or international. However, there are cases of products whose order may be stuck in the customs office or shipped, so we do not have them in our warehouses when calculating. In such a case, we will contact you to ask if you would like us to ship the order without this product or to suggest an alternative.

The product you ordered has already been removed and is not available: Among the thousands of products we display at our online store there are rare instances where their supplier suddenly and unannounced announces that it is discarding them. In this case an employee of our company will immediately contact you to provide you with all the alternatives.

In times of extreme weather or strikes and in any case of force majeure, this may affect the shipping and delivery of your order.

If it is impossible to telephone and / or e-mail (e- mail) contact you (if a problem occurs on your order, or in connection with the product or in connection with the payment) because contact information that you have entered is not properly updated. In this case we will inform you through the status of your order that there is a “Unable to communicate” and you should contact our company. The Kritodomi SA assumes no responsibility if you entered incorrectly your contact details so it is not possible we contact you.


Order cancellation

Before entering the online shop and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the Kritodomi SA online shop.

Order cancellation

Cancellation of the order can be done in the following cases:

Before completing the order, during the online ordering process you can at any time press the “Previous Step” button to return to the previous step of the order. If you have reached the last stage before final ordering, you can click the ” cancel-cancel ” button that will appear in a special window that opens to confirm the ordering of your order. Clicking on this button stops the ordering process automatically and you can continue browsing our web site.

If the online order has been completed but the product has not yet been shipped, you can contact the Customer Care Department by phone: 0030 2103004478  or by e- mail: and one of our partners will be responsible for canceling your order.


Upon receipt of the product, please contact our Customer Care Department by phone: 0030 2103004478 or by e- mail: to explain the reason you wish to cancel the order. One of our partners will serve you promptly and inform you of all your options.



In case of credit card payment, no cash is returned but the credit is refunded through the Bank.

In any event and for all of the above cases, the maximum cancellation period may not be extended beyond fourteen (14) calendar days from the date of receipt.